The privacy of our customers is of utmost importance to Nations Trust Bank.In order to ensure confidentiality of all information you provide to us we maintain the following privacy principals.
When dealing with our customers and clients we collect personal information that we believe to be relevant and required to understand your financial needs and to conduct our business. We generally do not collect sensitive information (such as information relating to ethnic origin, religious or philosophical beliefs, membership of a political or trade associations or health), and would not do so without your consent.
Generally, we collect update and use personal information about you to carry out administer and also to improve our services to you including:
Generally, we collect personal information directly from you, such as when you apply for or request a product or service, when you participate in our marketing campaigns, competitions or surveys, in response to our advertising or direct mail or when you have other dealings with us. We may collect that information over the telephone or internet, in person (when you visit us at a Nations Trust Branch or through related agent) and when you write to us.
We may also collect personal information through third parties such as:
For each visitor to our website, our web server automatically recognises the consumer's domain name and e-mail address (where possible). A technology called 'cookies' may be used to collect aggregate information on the individual pages accessed by users, average time spent on specific pages, identify a user on his/her return etc.
We store personal information in a combination of secure computer storage facilities and paper based files and other records. We have taken a number of steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure. We use generally accepted technology and security so that we are satisfied that your information is transmitted safely to us through the internet or other electronic means. We will take reasonable steps to securely destroy or permanently de-identify information when we no longer need it.
Also we will take all required steps to ensure that personal data will not be kept longer than necessary and that the bank will comply with all applicable statutory and regulatory requirements pertaining to retention of personally identifiable information.
Information held by us relating to customers will be kept confidential but we may provide such information to the following parties for the purposes given below.
24 HOUR CONTACT CENTRE +94 (0)11 4 62 62 62
AMERICAN EXPRESS CALL CENTRE +94 (0)11 4 414141
SMS BANKING NUMBER +94 (0)11 4 682767