Customer Care Specialist - Contact Centre

Key responsibilities

• Identify customer issues/concerns and provide necessary solutions
• Escalation of customer requests on timely and accurate manner
• Ensure that a consistently high level of service is provided to all customers reaching the center
• Ensure that all Internal Business Systems and processes are followed when dealing with clients
• Identify sales leads and cross sell other bank products at every opportunity
• Ensure up-to-date product /process knowledge is acquired and maintained through dedicated self-learning

Experience, skills & qualifications

• Minimum of 1-2 years' working experience in a contact center, preferably in a bank / Financial Institution / Service Industry
• Excellent communication skills – Verbal & Written
• Excellent knowledge in Telephone Etiquette
• Analytical and problem-solving skills
• Ability to work based on a roster
• Excellent teamwork & interpersonal skills

Please forward your CV to careers@nationstrust.com specifying the vacancy which you are applying for on the subject line. Kindly note that only shortlisted candidates will be called for the interview.