Customer Care Specialist - Contact Centre

Customer Care Specialist - Contact Centre
Closing Date: 17th December 2022

Key responsibilities
  • Identify customer issues/concerns and provide necessary solutions
  • Escalation of customer requests on timely and accurate manner
  • Ensure that a consistently high level of service is provided to all customers reaching the center
  • Ensure that all Internal Business Systems and processes are followed when dealing with clients
  • Identify sales leads and cross sell other bank products at every opportunity
  • Ensure up-to-date product /process knowledge is acquired and maintained through dedicated self-learning


Experience, skills & qualifications
  • Minimum of 1-2 years' working experience in a contact center, preferably in a bank / Financial Institution / Service Industry
  • Excellent communication skills – Verbal & Written
  • Excellent knowledge in Telephone Etiquette
  • Analytical and problem-solving skills
  • Ability to work based on a roster
  • Excellent teamwork & interpersonal skills


Please forward your CV to specifying the vacancy which you are applying for on the subject line. Kindly note that only shortlisted candidates will be called for the interview.