Customer Care Specialist - Contact Centre
Closing Date: 17th December 2022

Key responsibilities
  • Identify customer issues/concerns and provide necessary solutions
  • Escalation of customer requests on timely and accurate manner
  • Ensure that a consistently high level of service is provided to all customers reaching the center
  • Ensure that all Internal Business Systems and processes are followed when dealing with clients
  • Identify sales leads and cross sell other bank products at every opportunity
  • Ensure up-to-date product /process knowledge is acquired and maintained through dedicated self-learning

 

Experience, skills & qualifications
  • Minimum of 1-2 years' working experience in a contact center, preferably in a bank / Financial Institution / Service Industry
  • Excellent communication skills – Verbal & Written
  • Excellent knowledge in Telephone Etiquette
  • Analytical and problem-solving skills
  • Ability to work based on a roster
  • Excellent teamwork & interpersonal skills

 

Please forward your CV to careers@nationstrust.com specifying the vacancy which you are applying for on the subject line. Kindly note that only shortlisted candidates will be called for the interview.