Job Profile

• Identify customer issues/concerns and provide necessary solutions
• Escalation of customer requests on timely and accurate manner
• Ensure that a consistently high level of service is provided to all customers reaching the center
• Ensure that all Internal Business Systems and processes are followed when dealing with clients
• Identify sales leads and cross sell other bank products at every opportunity
• Ensure up-to-date product /process knowledge is acquired and maintained through dedicated self-learning
• Ensure the agreed timelines and regulatory compliance requirements are met

Special Skills

• Excellent communication skills – Verbal & Written
• Excellent knowledge in Telephone Etiquette
• Analytical and problem-solving skills
• Ability to work based on a roster
• Excellent teamwork & interpersonal skills

Experience & Qualifications

• Minimum of 2 years' working experience in a Bank / Financial Institution / Service Industry with exposure to a similar operation