Banking Trainee

Banking Trainee
Closing Date: 10th April 2023

Job Profile
  • Identify customer issues/concerns and provide necessary solutions
  • Escalation of customer requests on timely and accurate manner
  • Ensure that a consistently high level of service is provided to all customers reaching the center
  • Ensure that all Internal Business Systems and processes are followed when dealing with clients
  • Identify sales leads and cross sell other bank products at every opportunity
  • Ensure up-to-date product /process knowledge is acquired and maintained through dedicated self-learning
  • Ensure the agreed timelines and regulatory compliance requirements are met


Special Skills
  • Excellent communication skills – Verbal & Written
  • Excellent knowledge in Telephone Etiquette
  • Analytical and problem-solving skills
  • Ability to work based on a roster
  • Excellent teamwork & interpersonal skills


Experience & Qualifications
  • Minimum of 2 years' working experience in a Bank / Financial Institution / Service Industry with exposure to a similar operation