Banking Trainee
Closing Date: 10th April 2023
Job Profile
- Identify customer issues/concerns and provide necessary solutions
- Escalation of customer requests on timely and accurate manner
- Ensure that a consistently high level of service is provided to all customers reaching the center
- Ensure that all Internal Business Systems and processes are followed when dealing with clients
- Identify sales leads and cross sell other bank products at every opportunity
- Ensure up-to-date product /process knowledge is acquired and maintained through dedicated self-learning
- Ensure the agreed timelines and regulatory compliance requirements are met
Special Skills
- Excellent communication skills – Verbal & Written
- Excellent knowledge in Telephone Etiquette
- Analytical and problem-solving skills
- Ability to work based on a roster
- Excellent teamwork & interpersonal skills
Experience & Qualifications
- Minimum of 2 years' working experience in a Bank / Financial Institution / Service Industry with exposure to a similar operation
Any questions?
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