We Strive to do Better
We Value your feedback

At Nations Trust Bank we are committed to ensure that our product and services live up to the expectations of our customers who have entrusted their financial needs to us. If you have had an unsatisfactory service experience or feel that your suggestions will help us improve the quality of our service. Please tell us about it. You may follow one the bellow options to reach us

 

Mail your concern to:

Customer experience officer
Nations Trust Bank Head Office
242 Union Place, Colombo 2.

 

Email us on:

customerservice@nationstrust.com

 

Call our 24/7 hotline on:

011 44711411 and press 6

 

Submit the form at the bottom of the page:

if we are unable to resolve your concern immediately, solution will be provided to you within three working days. As estimated resolution period will be provided  those which require more time depending on the complexity.

 

Customer Charter

English

Sinhala

Tamil

 

The Office of the Financial Ombudsman:

We are committed to resolving any concern that you raise to us to ensure your utmost satisfaction,you can also approach the Financial Ombudsman, Sri lanka Office. The wish to pursue other avenues for redress.

 

Contact details of the Financial Ombudsman:

The office of the Financial Ombudsman Sri Lanka,

 

143A, Vajira Road, Colombo 2
Telephone+94 11 2595625 
Fax: +94 11 2595624
Emailinfo@financialombudsman.lk
Websitehttp://financialombudsman.lk

Please fill and submit the following details for more information