Manager Merchant Acquiring & Support

Job Description

The main task of the job holder is to Manage Merchant Services, POS Terminal Operations smoothly by ensuring efficient and quality merchant service adhering to AMEX & FriMi by Laws, audit requirements to maximize profits and reduce losses.

Job Profile

• Taking the ownership of the total proprietary terminal management and their sharing process
• Acquiring new profitable SE’s & maintain strong relationships; identify, develop, strengthen, and retain the Merchants
• Should take actions to safeguard the bank from potential losses by ensuring the continued compliance with regulatory frameworks
• Processing and follow up on POS insurance claims by coordinating with relevant  Merchants, Terminal Vendors, Bank Finance Department, & Insurance in order to have all claims processed on time and able to safeguard the bank from potential losses
• Driving end to end SE acquiring, early engagement & activation activities
• Frequent visit vendors, sharing banks, merchants and other associates in order to maintain the relationship and harmony in the industry
• Ensure the break downs are managed within SLA’s along with a MIS on turnaround time & the best possible way which is beneficial to the bank
• Ensure all new merchants are activated within the SLA and expected KPI on merchant activation are met
• Ensure all laid down internal processes, regulatory guidelines and bank processes are adhered to
• Work together with internal and external stakeholders to improve the service to the merchants and bring in new concepts and automation resulting with cost savings to the business
• Ensure staff knowledge is up-to-date and the teamwork & motivation are maintained highly to perform to their maximum potential

Special Skills

• Excellent knowledge on Merchant Acquiring business operation
• Excellent communication skills – Verbal & Written
• Customer Service & Focus
• Analytical and communication skills
• Ability to work under pressure
• Multi-Tasking & Dependability
• Team Work & Leadership

Experience & Qualifications

• Minimum of 7 years’ experience in merchant servicing and POS management or cards and other payment related fields preferably with the exposure to similar operation 
• Experience in staff supervision and motivation at management level would be a definite advantage
• A part qualification in banking (completion of four subjects at CBF Level) Or professional qualification in Marketing / SLIM or CIM (completion of 1st stage) or 1 year of a 3 year degree program