Deputy Manager - Learning & Development

Job Profile

• Ensure the assigned business unit trainings are conducted with a process to measure effectiveness.
• Develop/source online learning materials as a primary method of delivery.
• Facilitate department specific training and development needs.
• Conduct internal certification programs to enhance skills to ensure readily available talent pipeline.
• Ensure all the front-line staff deliver quality service at all customer touch points.
• Overall administration and execution of training interventions.
• Periodical follow up on training needs through a structured training needs assessment and all the identified skills gaps are bridged and closed.
• Operate within the Learning & Development budget seeking cost efficiencies.

Special Skills and Attributes

• Effective/inspirational communicator with excellent written, spoken & negotiation skills
• Up to date knowledge of effective learning & development methods and delivery of same
• Familiarity with e-learning platforms and practices
• Good presentation & training skills
• Wide knowledge of computer systems & conversant in MS Office applications
• Effective problem-solving skills

Experience & Qualifications

• Minimum 4 years’ hands on experience in Learning & Development and Talent Management
• Out of which 2 years’ experience in Deputy Manager level
• A degree or a professional qualification in related fields including Human Resources, Marketing or Sales
• License to conduct special programs is preferred