Customer Care Specialist / Trainee Banking Assistants - Contact Centre
Closing Date: 20th December 2022

Key responsibilities & Skills
  • Identify customer issues/concerns and provide necessary solutions
  • Escalation of customer requests on timely and accurate manner
  • Ensure that a consistently high level of service is provided to all customers reaching the center
  • Ensure that all Internal Business Systems and processes are followed when dealing with clients
  • Identify sales leads and cross sell other bank products at every opportunity
  • Ensure up-to-date product /process knowledge is acquired and maintained through dedicated self-learning
  • Excellent communication skills – Verbal & Written
  • Excellent knowledge in Telephone Etiquette
  • Analytical and problem-solving skills
  • Ability to work based on a roster
  • Excellent teamwork & interpersonal skills

 

Experience & qualifications

Customer Care Specialist

  • Minimum of 1-2 years' working experience in a contact center, preferably in a Bank / Financial Institution / Service Industry

Trainee Banking Assistants

  • Age 23 years or below
  • Five credit passes in G.C.E. O/L including English & Mathematics
  • Two passes in G.C.E. A/L excluding General English 

 

Please forward your CV to careers@nationstrust.com specifying the vacancy which you are applying for on the subject line. Kindly note that only shortlisted candidates will be called for the interview.