Job Profile

• Customer Relationship Management through Target driven client onboarding in line with the Corporate threshold and ensure achievement of customer service standards and high level of customer satisfaction.
• Understand service and product needs through constant dialogue with the customers and maintain customer call reports
• To target opportunities of cross sell products and services and be vigilant of competitor activity and ensure profitable customers are retained and grown consistently
• identifying and acquiring new clients to achieve volume and revenue targets and by maintaining a cordial and deepen business relationship with customers to ensure high level of retention
• Drawing up of marketing plan for the year /month for the area of responsibility and ensuring the implementation of the marketing and call plan
• Coordinate with MIS teams to maintain a portfolio level MI in order to track client performance, profitability and minimize attrition.
• To manage risk and excesses on portfolio by educating the Customers on products, services and operating guidelines of the Bank to ensure transparent relationship platform
• Provide timely, accurate and valid feedback to the Senior Manager on conduct of account and other relevant parameters to ensure timely and prudent credit decisions.
• Achieve operational efficiency and excellent customer service and ensure compliance with all regulatory guidelines and internal policies
• Achieve zero complaint level keeping in line with banks mission of providing unparallel superlative customer service and maintain discipline and ethical business practices safeguarding the banks image
• Close co-ordination between customer and operational departments and branches to ensure timely accurate and speedy transactional flow and ensure compliance with the bank policy and procedure and local statutory requirements

Special Skills

• A team player with an outgoing personality and good Industry knowledge to develop a profitable customer base through service excellence is essential
• Excellent people management skills
• Good analytical and multi tasking skills
• Ability to work under pressure

Experience & Qualifications

• 7 Years out of which 2 Years at Deputy Managerial Level with hands on experience in corporate business (such as Cash Collection, Payments and Supply Chain Management)

OR

• 6 Years out of which 2 Years at Deputy Managerial Level with hands on experience in corporate business (such as Cash Collection, Payments and Supply Chain Management)
• A Degree or a Full/Part Qualification