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Online Security & Fraud Prevention

Nations Trust Bank has taken steps to protect your online Banking information; however, we need you to be alert to items that are out of the ordinary.

This information is to make you aware of some of the techniques thieves may use to acquire your sensitive, personal data.

What is online Fraud?

When someone poses as a legitimate company to obtain personal data and fraudulently conducts transactions on your existing accounts is online fraud. This is often called "phishing" or "pharming" the most common methods of online fraud are fraudulent emails, websites, and pop-up windows, or any combination of these.

No reputable business will ever email you requesting that you update your personal information, including account or credit card numbers, system passwords or customer identification numbers via a link to their site.

What is Phishing?

Phishing is a scam where Internet fraudsters request personal information from users online. These requests are most commonly in the form of an email from an organization with which you may or may not do business. In many cases, the email has been made to look exactly like a legitimate organization's email would appear complete with company logos and other convincing information. The email usually states that the company needs you to update your personal information or that your account is about to become inactive, all in an effort to get you to click the link to a site that only looks like the real thing. If you click on the link to go to the phony website and enter all of your information, you've just been the victim of a phishing attack. The fraudsters have just captured all the necessary information to access your accounts online.

What is Pharming?

Pharming is an activity criminals use to redirect users from legitimate websites to fraudulent ones where confidential information such as credit card and bank account numbers are requested.

Tips to prevent online fraud

Password Security

  • Create strong passwords.
    • Don't use words that can be found in a dictionary
    • Don't use the same password for every site
    • Do use a mix of upper- and lower-case letters, numbers, and at least one symbol
  • Use Different Passwords
  • Do not write down Passwords
  • Do not store Passwords on Storage Devices
  • Do Not Send Passwords through Email

Browser Security

Turn Off Auto-Complete

Make sure that the browser is set so that it does not remember your passwords. You can set that option in the settings from one of the menus. The exact location of those settings is different for each browser.

Type Your Banking Site's Address Directly

Don't visit your banking web site from links. Always type the web address into the browser's address bar yourself. This will help reduce the chance of phishing scams where people are redirected to sophisticated fake banking web sites that can look exactly like the real thing.

Bookmark your Bank's website address and use this to access the website.

Closing Your Banking Session

Always log out of your account when you are done, and also be sure to close the browser to remove additional information that may be stored in the browser.

Check security symbols

When sharing personal information on a website, always look for the padlock symbol in the browser status bar. If this is not present the transmission will occur over a less secure connection.

Check the website URL

Normally the URL begins with the letters "http". However over a secure connection the address should begin with "https".

E-mail Security

Avoid opening any suspicious emails requesting your account information and/or password or mails from unknown senders. If you have opened any suspicious email, do not open any attachment or link it may contain, delete it.

General

After successfully logging into Online Banking, be sure to check the timestamp for the last successful login & the last login date.

Ensure you protect your system by having a Firewall, which protects your PC against intrusion, an Antivirus and Adware/Spyware software program with an auto update feature.

Review your account transactions regularly.

Should you have any concerns or issues with regard to your Online Security with Nations Trust Bank Website, please call us on (011) 4711411 or e-mail us on customerservice@nationstrust.com